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Top Client Relationship Tips

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Price

$0 for CLE Annual Pass Holder
$75 for Participant Rate
$10 for Judicial Rate

60 minutes
Date Published

March 12, 2020

Publisher

Mecklenburg County Bar

Subjects

Ethics, Practice Management

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

Difficult client relationships are often an underlying cause of malpractice claims or bar complaints. Join us for a discussion on how to manage 21st century clients:

  • Understanding the challenges of the 21st century client
  • Recognizing the “red flag” client
  • Making the difficult decision to fire a client
  • Disclosing potential malpractice to a client
  • Satisfied clients: how to provide an “effortless experience”

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Presenters

Camille Stell
Director of Client Services - Lawyers Mutual Liability Insurance Company of N.C.

Camille Stell serves as President of Lawyers Mutual Consulting & Services. Camille is a frequent author and speaker on the... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
PowerPoint Presentation
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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